SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeforsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeforsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good sensor. Works very well, notice delay 3-5 sec. I recommend to buy.
thank you, i really love it. ! its the best
Quick order and everything perfect, just need to prove it
The product is excellent, corresponds to the description, checked everything works.
Funciona muy bien. Lo único malo es el consumo de batería que es elevado.
It works fine only it takes a few seconds to notify but it's details, 100% recommended.
Работает
funguje to dobře, rychlá doprava, super super
I recommend. I will take more.
Works well
Very fast delivery. Everything works. Recommend
bien
All ok yet I don't test it. The only one but it was canceled by problem in China and then forwarded but sent not by the means that I asked it was aliexpress standar shiping economic.
Item received............
The order came in excellent condition. I connected it within 10 seconds, there was no failure. In general, everything is fine as always! It's not the first time I ordered it. The only thing that can be added is that the store is very serious, responsible, conscientious and sociable. Many thanks to the seller for everything! Anyone who wants to buy a quality product is sure that he will buy from this seller. Buy here, or you will lose!
Order came quickly
Fast shippment, i did not check the product yet
Super fast delivery to Ukraine in 20 days! And attention! On ukrmail!!! The alarm kit has not yet been installed. Asked the store for a discount on the cameras-he did not agree.
good product
Ok
Дорогой Aliexpress! Я думаю, что не точные переводы описаний товаров тут созданы умышленно. Если продавец хотел, то сделал бы описание товара очень точным. Это очень не дружественно со стороны магазина поддерживать и поощрять не точные переводы чтобы вводить в небольшие заблуждения. В результате не точного описания мне пришлось купить не соответствующий и ненужный мне товар в этом магазине - сенсор двери, который не работает с WI-FI и требуется дополнительная дорогостоящая покупка управляющего блока. Это уже не первый раз когда заказывается не такой товар с неудовлетворительными для конкретных целей характеристиками. Теперь я буду всегда сообщать о плохом описании товара потому что это делает неприятности покупателям.
Good product
As advertised and product work very well. fast alert to mobile.
Hello! The sensor works well. In the notification app come quickly, all functions work. The parcel came in good condition. I am pleased. I recommend the store!
OK