We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right but without batteries for a few more cents they could have been included and bought the item the same, I know the brand and it's trusted.
Connection of the sensor to tuyasmart by Wi-Fi, when receiving alerts there is a delay of ~ 20-40 seconds. If there are difficulties in recording the sensor, force the IP address of the sensor in the router settings.
In appearance, everything is fine, in the case has not yet checked, but, having experience with this firm, I'm sure of the quality.
This is not a description of the goods, but a set of words, completely unconnected. We need to work on the texts of the description of goods.
Ordered an additional magnetic sensor on the door. Delivery is super fast!!! Ordered 21.05.21. Arrived in the department (Orenburg) 30.05.21!!! Definitely set off!!!
Overview: youtu. be/pl39fz4ecdw Order Received, everything works fine! I order through kashbek service http://bit.Ly/35qwjeo Before ordering, click on the link, register and save your money now!
Everything works, thank you!
Everything is fine. Arrived in 8 days by new mail. Everything works order here not the first time. Before that there were 2 water leak sensors.
The sensor is working. It's fine. The box is intact. Messages come to the phone. The main thing is that the sensor always had vi-Fi. And on the phone internet. Product and store recommend
Received quickly not yet try
All excelllent as usual, delivery 8 days, product perfect working
It didn't go fast. The situation with the square. I ordered as additional sensors for the cottage. All working: Installed, checked. I recommend the manufacturer and store.
Received quickly, easily paired with my Kerui G18 alarm system. No instructions delivered with but not necessary. Be careful the battery is not delivered with.
Did not check the batteries in the kit no
I'm very satisfied
Very good quality! Recommend!
great sensor. had no problems adding in to not kerui alarm system. simply enter sensor adding mode on alarm and then trigger the sensor. job done.
Two months went by
Perfecto
Thank you, the goods have come. At least one sensor is equipped with a battery to know what you need.
As always, everything is at the highest level, the products are very high quality, I buy not the first time.
The alarm on the removal of the back cover does not work. The sensor works at a distance of 3-5 cm from the magnet. Packed in a box with a main unit.
parfait.
Correct description and operation
Great