SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeforsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeforsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, as always! fast delivery.
It's okay, it works. Brought by courier. 2 weeks before St. Petersburg
Very fast delivery, the courier brought home. Thank you.
I checked so far only which with a sensor T works, I will put on a boiler indirect heating. While everything suits. Then I will.
Normal topic. Not the first time I buy. Everything works perfectly.
Excellent devices for building smarthome, I use it at the cottage, very convenient! Included in the city, went to the cottage-came to a warm house and already hot water, so it stands on duty, the temperature holds very clearly, as it asked and will be indoors. Electricity savings, consumption per month has decreased 1.5 times, after all, now do not put the convector on the guess-just set the temperature and everything!
It came, it works as stated. Seller recommend.
Great store. It came in 10 days.
All as in description th16r2. Original. Delivery 11 days. Not the first purchase here. Recommend shop
Delivered very quickly (a week), by working capacity I will unsubscribe later
Everything is done quickly and clearly. Delivery from a warehouse in Moscow. Oddly enough even IML this time worked without delays. The order is executed in 3 days.
Order to Ukraine came very quickly in 10 days. Until I tried, I think it should be OK
Adjustable easily. Works well. You can adjust the temperature or humidity. There are different settings. For remote control. Connects via WiFi
Delivery from Russia by courier almost 10 days. I have been using it for 2 weeks. Connected to the heater, set the temperature to turn off and on. Everything works. A bunch of settings in ewelink-timer, WiFi remote control, etc. Set up voice control through Alice from Yandex. Making sure that the device and ewelink servers work well at 11.11 ordered a bunch of relays and switches from this manufacturer. I'll make the house smart. Recommend. Watch the topic on YouTube and everyone will understand
Fast delivery by courier, all OK.
All installed, connected, checked. Works fine. Now I can control the temperature in the country house. Thank you.
Connected immediately, everything works as it should.