SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeforsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeforsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As always good, this is not the first sensor
Great device. You can set the alarm clock and the device will turn on and off at the set time, you can set on and off by temperature. All this is controlled from the smartphone on the WiFi. I put it all together and manage it. You go to the cottage or go to the garage, turned on remotely and by the time the temperature is already comfortable. Max current 15 amps is somewhere 3 kW. Normal oil heater 1-2 kW. will cope with Hurray.
Excellent quality product and very fast shipping also
Got it until I checked.
high quality, good pack and very fast delivery
По товару все отлично. Доставка во время, но вот курьер оставил плохой осадок.обматерил да еще и сделал меня виноватой, что дорога тут плохая. Я наверное должна была освальт положить к его приезду
Excellent.
Great device. In the last firmware (3.5.0), you can set the automatic action within the set temperature and/or humidity, both for the whole day and the week. By scenario, you can activate additional devices according to this. In fact, to control other devices to this device, it is not necessary to connect the load. In my case, the maximum load is 15A, without fear you can connect the air conditioner or heater. Shipping from China for 13 days to Mo.
Everything works great
All as in the description, I order not the first time.
Everything works fine, the author is configured. The heating of the garage is now under control.
The goods came quickly only a week. Packed in two plastic packages, native boxes were crumpled but the goods were intact. I did not communicate with the store.
Works as expected. Temperature and humidity shows correctly. Checked with other instruments
It came in 2 weeks in the Novosibirsk region. But the interesting thing is that 5 days rolled the goods around the area. Just Russia post.
Not yet connected
Everything is fine, it works as it should. Seller recommend.
Todo funciona perfectamente
Excelente.
Funciona todo, hay instrucciones en ruso para conectarlo, ahora mando la toma de corriente a distancia
센서 입력 단자가 헐거운편이네요.
No es el primer sensor que compro ya, todo funciona bien
Todo funciona correctamente.
Llegó rápido puesto funciona
Пришлось доработать, штекер не доставал до гнезда. Рассверлил отверстие
Producto recibido