SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeforsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeforsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Estoy muy satisfecho
Tengo muchas cosas. Funciona muy bien. Lo uso para apagar un gran aparato en el soporte y controlar las luces y otras cosas
El embalaje era perfecto. Entrega rápida
funciona perfecto tanto con asistente de voz como con la app y la función de programación
En una semana trajo, todo normal.
Bien embalado. Recibido intacto. ¡Buen vendedor de trabajo!
¡Entrega súper rápida, 10 días!
Aún satisfecho, ya se ha pedido más a menudo, ya tienen varios años de uso
Muy bueno... 5 *****
The product arrived fast and in Prefect condition and comes packaged, highly recommend.
Excellent sockets. Original. Work at Home Assistant (LAN software)
Excellent socket-timer. For a long time I wanted this. Delivery to Ukraine is very fast in 2 weeks by new mail. Socket packed in air bag. Instruction in German, but found a description on the internet how to connect the device. Installed the app ewelink and connected.
Wow it's fast ברמות, week country! חיברתי coffee maker, dream!
Received in less than 15 days, config. With EweLink always so fast, works perfectly via Google Home too! Just a little expensive. Thank you again Sonoff!
At first glance the quality is good
Everything is on top. Quality sockets. Quickly connect, work with Alice.
good product however the new layout makes it very hard to flash the chip, the earlier revision was more bulky but easier to handle
I bought 2 in its version IT (compatible with our plugs in Chile), yesterday I tried one and it worked perfect to make a fan smart and add it to my Google Home devices. It has a good response rate so 100% recommended.
Everything is perfect. Operation as expected.
Good quality, one of S26 socket did not work, however store was very cooprative and refund the money even buyer protection was already finished
Молниеносная delivery in 3 days, the socket itself is normal-it works "out of the box" with Yandex Smart House (Alice) through ewelink.