SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeforsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeforsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
товар отличный, все соответствует описанию ночью снимает тоже отлично
All OK!
Everything was set up in 5 minutes, there are no problems, everything works
Три недели до Перми. Качество отличное.
Aww OK!!! As always. Already stands in its place.
Quick delivery, product matching the description. Thanks !
Fast shipping, works great, easy install
Good product as on the picture. Fast delivery about 10 days from order to delivery here in France. Not tested yet, i will give feedback later after installation.
Good camera
Arrived fast and top product!
Arrived product packed in a very accurate and professional. I bought 6 and all functioning to perfection. Some small flaw factory but proportionate to the purchase cost. Be careful though to where the position because the receiving WiFi is not the highest. Ultimately apply absolutely their price but don't expect more.
Камера пришла целой, хотя упакована в обычную коробку. Описание соответствует, в Работе ещё не проверял. Продавца рекомендую
Haven't before such a fast delivery experienced. Delivery in 8 days received in Netherlands. Camera is easy to set and works at first use also good. The micro sd card, I myself installed. The front cover of the camera sat called huge fixed and needed with excessive force be removed. The Mount hung called loose on the camera when I him uitpakte and this I have again can assemble. So for me fine.
vakue for money
Very good thank you quick arrival
thx
Recommend, OK
Enjoyed.
One camera defective antenna dangles and accordingly it works then no
Everything Ok. Thank you very much.
All right, fast shipping 15 days for Canary Islands, missing testing
Very good, recommend.
Ok
The camera is not bad. Through the Internet everything works well. But how to extract data from a flash drive without the internet? How to force the camera off? I want to use as a DVR but there is no information how to do it (
all good