SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeforsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeforsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
מגיע יחסית קטן אבל ממש מתוק ועושה עבודה טובה
Very nice design, works well, fully recommended
It's small and very nice, I'm in love
Small, charming and running. Not sprayed smell the whole room, but works great for small area. Little squeals when working, but goes przywyknąć. Recommend!
binnen 1week in Nederland! werkt goed
thanks, fast delivery.
I loved it, as described, it looks great quality.
A non-worker came. More precisely, the backlight is turned on, and the evaporation itself does not work, no matter how much I press the button. It makes some kind of barely audible sound, and the evaporation itself does not happen.
Works fine. Fast delivery!
המוצר הגיע מהר! השתמשתי כמה פעמים וזה עבד מעולה עד שזה נשבר לגמרי לבד, פניתי למוכר והמוכר היה אדיב מאוד ומקסים וענה לשאולותיי הבלתי פוסקות. מוכר מעולה. כרגע החזרתי את המוצר ואני אמורה לקבל החזר כספי שאיתו אזמין את אותו מוצר שוב מהמוכר הזה.
пришло за 13 дней. пока работает. оч симпатичный.
Received in good condition and within two weeks of order and works very well thanks to the supplier.
Needs put hot water.. Then will work
Great bunny! Only for some reason black cord)
It works perfectly, a cute one!
Looks and works amazing! Would definitely buy this as a gift too.
I liked it very much, it came in a short time and it's just as in the description, thank you✨
el producto es hermoso y parece ser de excelente calidad. Simplemente no sé si es suficiente para una habitación y las luces no se apagan, lo que interrumpe el sueño del bebé durante la noche.