SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeforsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeforsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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It looks good quality, I haven't tried it yet, good store
As always gorgeous packed.
Work perfectly itself Imam Edna zabelezhia Che razabva da smé Yam konzolata Che nashiya standard nemozhe yes cu
Подключили - работает. Хороший продукт)
It came quickly, not the first time I take, everything works fine, I recommend
His problem is that he needs a cool line and this is a problem if you want to buy buy without a cool line much better
No es mi primera compra de este vendedor. El embalaje es el mejor y el dispositivo funciona perfectamente.
Interruptor 2 botones ok, pero la conexión a la red caprichosa la primera vez (artículo ya ordenado antes e incluso preocupado, no presentes los inter 1 botón, pero recomiendo este producto.
Presta atención cuando compres la versión GB no encaja en las cajas de la UE.
No es la primera vez que compro, muy satisfecho, el vendedor es super
Exelente producto
Good
very good product
merci
If you want to make your home smart just get this one. It is very useful. You can control you switch by phone or manually.
Excellent upgrade! The look is much better than the previous version. Very great and it works as expected. I'm attaching a photo of the old version just to compare.
Easy to configure, easy to install. The screws provided do not fit the UK wall box (needs to be 3.5m)
Быстрая доставка, в Саратов 15 дней!
Buen producto, de calidad. Envío rápido y empaquetado perfecto. Lastima que por error encargué el modelo UK en lugar del EU. T-T
Disappointed with the dispute resolution. The front glass panel was cracked/broken when it arrived. I stated I was happy with the unit its self, I just want them to send a new front glass panel, I ask this a couple of times during the dispute resolution and they would not do this. They did how give me a partial refund. I feel if the customer offer a more cost effective solution to the dispute the vendor should listen. I now have a broken unit that cant be used and half my money back. Doesnt make sense when it would of been easier to just send the front glass panel
ليس امن لكن فكرته ممتازة
Great Seller!
I did not check for not at home. But before that, I ordered two of these smart switches and they work like a clock.
perfect... exactly what i ordered..thanks