SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeforsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeforsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product, am very satisfied with the purchase. arrived very quickly.
Excellent Product, met very well my expectations. A tip for those who want to buy: when making the pairing is just hit the three buttons on the once, it is not written in manual. Arrived in stop with little more than 35 days
Like the product, will be making purchases, recommend to everyone!
Ótimo
Arrived very well and fast, yet not tested, but is in great condition.
Still not installed, but arrived well packed looks all OK
Product delivered as the description!!!!
chegou em 12 dias, tudo funcionado perfeitamente, já é o segundo que compro. integração com Alexa. muito bom.
Box only came a little wrinkled but not damage the product, so all OK so far.
Working 100% arrived in 20 days
Arrived fast and works very well. Great price!
Excellent Product, great workmanship, working perfect, very satisfied.
produto bom chegou em menos de 15 dias
Very good recommend sure the store and excellent fast delivery to Sao Paulo Brazil
Everything works.
Super good charm me now we're gonna change all the switches for these work long distance and they don't have to be connected to the same network, easy to install and pair with the cell
Product quality. Arrived on time.
Buen producto, es la tercera vez que compro con ellos
Producto excelente
Entrega dentro del buen vendedor,
Gran producto, fácil de instalar sin defectos
Perfecto Funciona bien No gravado
Producto como se describe, entrega súper rápida.
Cambiar muy bien recomendar calidad del producto breve comprar más
chegou em 12 dias, excelente produto