SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeforsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeforsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent adapters, took two, both work without problems, heavy, insert tightly, nothing that does not hang out. Recommend!
Good article though it took a bit to get to colombia and it's very good or: D and always pending that things arrive and great customer service and care
все супер
ok
All OK, Thanks.
Muy contento
It was necessary to connect an old monitor with VGA. The adapter arrived in 3 weeks, long lay in Hong Kong. Works OK. But: The adapter does not attach to the output of the video card, pulls down-I had to set up a suitable book in size. Recommend. Clarification on delivery: the adapter lay in Hong Kong for a long time, and then his tracking disappeared. Simultaneously with the adapter, I ordered a DP--DP cable from another store. Guess: before shipping from Hong Kong, my two parcels from different sellers combined into one package (inside were my orders in own packing). They save (because of this, I think, and there was a delay.
Connected without problems, delivery was fast
Externally coincides with the description, in the work did not check because. While the order drove in it no need. Packed OK.
I have not checked the work yet. In appearance, it does not open, there is no damage.
Honestly, there's nothing to check on yet. In appearance as in the picture. If it turns out that does not work, I will add an angry addition, but I think it will be OK.
Broke after 3 minutes of use. Connected the adapter to the PC. After 3 minutes, the computer went out. Manipulations with reconnecting the adapter and reboot did not lead to anything. Connected the adapter of another company (ugreen) for a couple of weeks the flight is normal
Works OK.