We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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El mando de VU SOLO SAT no consigue sincronizar todos los botones con este mando.
The remote works perfectly!!!! Delivery to Vladimir in 9 days!!! I bought for the Openbox receiver (I got a remote control in it). Now I control the TV and satellite receiver, which works in the IR range. Unfortunately, it did not work out to replace the remote on the TV set-top box mecool km3, since it uses another frequency of-2.4 GHz (Bluetooth), so be careful when buying a remote.
all ok
I take not for the first time the remote is excellent
Got it. Thank you store. Everything works well.
Not satisfied at all. I need the original remote to make it work. I f I had the original remote, I wouldn't need this one. ;)
I have received the order. everything is normal. thanks. have a good time.
Prio fast, works super with two devices
Received, the packaging is not broken, it is not clear.
Everything works, i'm happy!!!!!!!!!!!!
when I will tray i will leave feedback
Until i have configured, i will add a review later
The product is excellent. i recommend the store
The remote works at times with other remote controls, the store recommend.
Ordered 2 pcs, checked, work. I use it to control tvs, satellite receiver and digital tv consoles.
It came in 30 days. Corresponds to the description and image. Connected to the tv and digital decoder, works well.
better packaging should be done before shipping. the lower left side of the remote control was broken.
Urun very nice advice I take it for sure
Excellent remote control and easy to program.
Excellent programmable remote for this money
Long, but, like, everything is fine. I haven't set it up yet.
Very easy to set up
Dear store, thanks for the excellent product. More satisfied customers. Good luck in trading.
parfait