SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeforsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeforsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
В Беларусь пришёл за две недели. Все как в описании, цвет яркий.
The cover sat like a native
Fast delivery to Hmao. Corresponds to the description. A little glow in the dark.
thanks !
Товар пришел чуть больше чем две недели в Красноярск, с продавцом не общалась. В пути товар не отслеживался. Внешне и на ощупь чехол приятный. Качеством довольна. В темноте светиться и это выглядит необычно!!! Спасибо продавцу, товар рекомендую. фото в темноте не получилось, только это....
The goods never came, but came from another store already
good
No llego el pedido
OK OK OK
El producto... Se perdió en algún lugar en espacios inigualables de nuestro país. Correos de Rusia como siempre ha funcionado perfectamente. No se rastreó el producto por el Marco, no hubo información. Dinero devuelto, tras abrir disputa.
Todo está bien.
No llego el producto.
Muy demorado el pedido! Ya pensé que volvería a ordenar. Pero llegó, llegó perfectamente!
Buen Producto.
Devolvieron el dinero no recibí el paquete
A + + +
Чехол отличный, все подошло по размеру. В руках очень удобно держать, рекомендую товар. Но есть один -, очень долгая доставка.
El producto no llegó pero el vendedor devolvió las cajas, sin hablar
La funda de Peter nunca llegó, se perdió el juicio en el Track de la clasificación, se devolvió el dinero!
Lamentablemente el producto no llegó. Se perdió en algún correo. El vendedor es comunicativo. Dinero devuelto. Lo probaré más. Supongo que alguien tenía el mismo mando.
Excelente funda. Entrega larga.
El Track no ha sido rastreado pero aún así ha sido entregado, el mando es perfecto pero no es acostumbrado al ajuste del volumen, hay que apretar un poco más fuerte que en una funda abierta. Vendedor gracias!
El envío no ha sido rastreado pero aún así ha llegado, el mando es perfecto, lo único que es inutilizable es regular el volumen, confunde los botones y hay que apretar un poco más que con la funda abierta.