SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeforsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeforsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
She arrived before time in excellent condition thank you very much. Now just need to get her to go
I didn't come, I got the money back.
Очень быстрая доставка. Камера рабочая ,рекомендую!
In appearance, an excellent camera, I have not tried it yet!
Controls such as GE .. i can not understand what is responsible for and how to include it at all on recording. On the cord there is 1 RCA connector obviously for output video or audio signal. But neither video nor audio signal it does not output or I do not understand how. The mounting bracket is not from this bike at all. Flash drive 64 GB read without problems
The camera works for its money. The quality of the video is something about azde at best. The card began to see after formatting in the phone. On the phone on the direct image displays, recording by the motion sensor does, but whether it turns on for a long time, whether it works at a distance of 1-1,5 meters... Included fastening and lace.
I can't get him to record. I don't know if it's broken.
Like, very small, but not comes with memory card and has no direct connection with the cell
Came in perfect condition, picture quality good quality sound very good.
Pluses: 1. the goods came in 2 weeks, the store is sociable. 2. video quality matches the price. Cons: 1. the photo image quality does not correspond to the declared resolution and is stretched vertically by 30% so it is impossible to use. 2. as soon as the delivery time was over, I received the message "received confirmation", although I did not confirm anything. From now on, we cannot open a dispute. Open a dispute only before the end of the delivery time, not within 2 weeks after receiving as Ali promises. Be careful.
Everything came as in the description, everything works Quality is good for such a price, I recommend the store, the goods are good
It works perfectly. IR light is also real.
The parcel came quickly, in 13 days to Kiev. I did not check it, but the indicators burned when the button was nailed
It's not what I expected, instructions in Chinese or English, I still haven't got it right with her.
Good Goods, came on time.
Perfect arrived much earlier than I imagined.
The box was very much mint, but the camera is intact. For this money I can not have claims. I managed to record the video and even watch it. Management is complicated. Works like a WEBK. The flash drive is uncomfortable. I will play next with a new toy.
Fast shippment !
I received it quickly but I did not try it