SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeforsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeforsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Funciona correctamente
perfect
I love it works perfectly. Thank you very much.
arrived in 14 days to morocco, the quality looks good, not yet tested
The camera works without complaints. Not the first time I take. To yourself and friends. But shipping... The delivery was planned on May 25. Came on June 14th. I can't see the store's guilt here. Russian Post is the fastest mail.
Super fast, am satisfied.
At the moment it works well, and it does as it says, the shipment arrived long before provided.
Camera network is abit weak, u need to be 5-6 meters from the router for it to work properly. Otherwise nice product u pay for what u get.
Everything works, only the application is different, although the same firm
Great to watch my dog while I am away
Shipment dotarła, had to be black and future White works
nice beautiful good camera
Fast shipping! Everything is fine, everything works, the camera configured quickly and simply
Delivery to St. Petersburg three days this pleases!! the camera works. bought to install in the car through a mobile modem. its functions perform!
Delivery is super fast to Minsk. A small hemorrhoid connection. The quality does not match 1080p. You can order more for the home will go.
Everything works fine, delivery fast to Peter 5 days. Thank you all✌✌✌
The camera is good, I order the second one. First time took quality 720, this time ordered 1080 difference I can not see. So there's no reason to overpay twice.
great item...slow shipping!!!
Is working
Everything is fine All functions work Let's look at it for a long time. Usually for two years and then flies a percent
Perfect.
Fast delivery, works perfectly, I had to insist for a long time, few thick videos on YouTube, otherwise all is well, thanks to the store.
Very good Camara recommend super fast
All is well
The camera came, today it was at work. Thank you very much