SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeforsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeforsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, reliable product. Smart Life application is also very good. Using them for years. Recommended!
Всё отлично.Покупаю не первый раз у этого продавца и очень довольна.
Delivery 20 days to Moscow, works well.
Продавец и товар, как всегда на высоком уровне. Спасибо Но! Для целостности товара, упаковку требуется усилить. Почта в России очсуровая и ошибок не прощает)
very nice and very good product, me and my family liked it a lot. it's very useful and helpful. works very good with ewelink app mobile phone, and Alexa. we are very happy to have it. I recommend to buy this product very much. many thanks to the great store.
I already take the third
Is very good
Still haven't put it yet
Всё пришло. Работает. Как обычно подключение через очко.
The parcel came in 2 weeks in the Krasnoyarsk territory. Socket super. Smart Life app. Thank you to the store for speed.
I buy here several times already, there are no problems. I went to Moscow in 9 days. Only the boxes crumble, but the contents are whole. To store Thank you very much!
Excelentes enchufes! Envió rápido, llegó en dos semanas! Control completo con smartphone! Vendedor gracias! Lo recomiendo!!!
Rapidísima la llegada, recomiendo, funciona con tuya
Los enchufes recibidos, aprovecho como un par de años, problemas cero, muy calidad, nunca se sumergieron. Siempre en comunicación, si no en comunicación a falta de ineta, cumplen con lo que están registrados. Me han llegado medio chafadas, una cacerola y un piso de agua calentito-todo genial. Producto y vendedor lo recomiendo, llegó en menos de un par de semanas.
El enchufe es genial, la calidad del blitспиf como siempre a la altura.
The socket is excellent, the quality of blitzwolf as always on top.
отличная розетка, не первый раз покупаю.
No me llego la primera vez, el producto es bueno. Un poco abollado el embalaje pero ya está en correos...
Llegó en tres semanas. Compro ya el segundo, todos satisfechos, producto precio-calidad.
¡La toma de corriente se ajusta completamente!
Como se esperaba