SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeforsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeforsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Diámetro casi con enchufe normal, no cubre el enchufe vecino. Muy cómodo. Con TuyaSmart se ha conectado rápidamente, sin problemas. Muy satisfecho.
El pedido llegó rápido-4 días (envío express desde Rusia-lo recomiendo). El embalaje no está deformado, los enchufes funcionan, la funcionalidad se ajusta a la descripción. Un par de Contras: 1) los enchufes no se pueden instalar en la ranura del extensor vecino como se muestra en el anuncio es mentira, 2) de las 5 toma de corriente en las 4, el relé funciona muy fuerte (más fuerte que en otras salidas similares), engaña en diferentes tonalidades, como si los distintos relés estuvieran bien. Por lo demás todo bien!
Envío comparadamente rápido y Satisfecho con la calidad de los productos. El consumo de energía en tiempo Real hace disponible y Forma también buena. Manual es pobre pero Instalación personalizada de la aplicación y Cosas inteligentes conectando a un buen uso.
Los enchufes son de goda... Pero si no hay matices intentas conectarlos a una casa inteligente todo sin problemas
Excelente vendedor, envío rápido a Holanda en 5 días. ¡Muchas gracias! ¡Recomendado!
Entrega en dos semanas
El pedido tardó 19 días en llegar al norte de Sverdlov. No es la primera vez que hago un pedido a este vendedor, ¡lo recomiendo!
¡Todo está bien! ¡100% funcionando! ¡Buen producto! ¡Vendedor perfecto!
Enchufe de salida de Corea
Buena calidad, envío rápido, vendedor recomendado.
¡Gracias! ¡Todo es genial! Y CALIDAD Y ENVÍO muy rápido! ¡Lo recomiendo a todos!
Gracias
Veikia puikiai ir net mato smartthings
At the moment you cannot flash these with Tuya-Convert. (last year you could) In home assistant I now use localtuya to control these plugs. After setup with localtuya I could block them from accessing the internet in my firewall and they still work in home assistant.
Perfect delivery and before time, an ideal plug to put on the strips without hindering the sockets on the sides. Now to wait for its good functioning
Having reported speaking will sound
The product corresponds to the description, delivery fast box came crumpled, but the device is whole, Recommend! Of the pluses that does not shine when turned off in standby mode and a compact case.
Nicely compatible with the other powerplugs i have in one app! Fast delivery in only 3 weeks
Thank you!!
Very good shopping! It syncs smoothly. The shipment was very fast, in two days it arrived. Very satisfied
All OK :)
The product is as stated in the description. It's perfectly controlled from Alexa. It is installed very easily with the Smart Life app
Shipping programming period pregnant even faster arrival VE (day) customized smart life player connected to some confusion was the old .ap mode switch 2nd. hotspot connection time slow flashing red button tops check this connection is available (user guide in this part to show you wish)
Packaging for bracelets dog came from, but fast and good Neo
Sent and received quickly. Works perfectly. In addition to having the instant conso and the daily conso of the device connected.