SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeforsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeforsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shvidko, the Norma reception, all... I recommend
Excellent.
Packed perfectly, everything works. looks solid. I recommend
Управляет светом в трехэтажном террариуме. Обитатели довольны
Purchase except for the second attempt (in the first case, the goods are not delivered - the dispute is resolved and closed by immediate return of the entire amount of money). As I wanted the product as I advised when resolving the dispute - I ordered it again with the giants, delivery within a reasonable time, packaging the product consistently and safely, with the quality of the product and the overall behavior of the store I express satisfaction despite the price increase. I am ordering another piece of ProR3 again and despite the above-mentioned experience of the given seller and I will recommend the given product. Thank you and have a nice and successful day. Sincerely, Miloslav Novy
Приехал не 16 а 13-го сентября. Буквально Через неделю после заказа. Теперь буду ставить на Управление насосами в котельную.
I don't know, I came. Error in delivery. Showed the parcel and did not give, sent back without my participation. Money returned by AliExpress. The store himself did not want.
Доставка быстрая. Отлично упаковано, ничего не помялось. Работает! Подключение - 5 минут. Реле стоЯт на 7А постоянной нагрузки и 10А пиковой. Внутри всё очень аккуратно, без ручной пайки и остатков флюса, плата залачена. Короче, настоятельно рекомендую тем кто самостоятельно делает умный дом. Буду брать ещё.
Посылка пришла вовремя. Товар соответсвует описанию. Thanks
Очень быстрая доставка.Спасибо.
молниеносная доставка! 25 июля только заказал, 5 августа уже забрал! проверил без нагрузки - работает! каналы включаются, можно настроить, чтобы при пропадании питания нагрузка выключалась, включалась или оставалась как было до пропадания питания! работает через интернет! на телефоне 4г, у устройства - роутер домашний! ловится даже в отдалённом углу квартиры! размер неожиданно большой, думал оно мельче. есть крепления на дин-рельс. мультиязычная инструкция, в т.ч. на русском.
Very fast delivery.
Super! The relay is very cool and works instantly
I'll try- Will unwrite
Got it
Product arrived fast and in excellent condition.
Very favorite. Install very easy to use too.
Envió muy rápido! Envio a Novosibirsk rapido. El kit viene un destornillador debajo de los terminales. Se puede montar en el DIN Rail, cosa que no importa.
Super.
Entregado rápidamente. Falta conectar. Como conecto, complemento reseña.
Hermosa unidad. Funciona de puta madre desde hace un mes estable ni un solo fallo. Después de reiniciar El WiFi se conecta automáticamente. Lo recomiendo. Puesto en el papel de stagne
El táctil en 2 clics, solo hay que presionar el bebé y el Mando uart. Envío desde Rusia día 4. Después de agregar estabilidad (las joyas se desprendieron a veces de mqtt)
¡Excelente! ¡Gracias!
Sonoff como siempre a la altura, despacho instantáneo, producto rastreado en todo el camino de seguimiento, envío muy rápido. La calidad de los productos de Sonoff se prueba tanto en la práctica como en el tiempo, y merece la pena usarlos en el futuro. Muy contento con el vendedor y la calidad del producto. Trabajamos más adelante. Recomiendo cooperar con SONOFF.
Todo perfecto, muy rapido, DIA 3