SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of homeforsmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homeforsmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All right
Perfect! Thank you!
Goods quality-Sonoff produce good product! And the store used to be good, but recently the seller is very negligent about packing and protecting parcels. This is not my first order in this store. Orders I made before, the seller sent instantly, and packed very well. Therefore, definitely deserved 5 stars. But this order was shipped without any protection! That is, the seller just put my relay in a simple postal package and sent. As a result, the relay was delivered in a miracle without damage. But the package from the relay is all torn and crumpled-probably my parcel at the Post Office played football. Therefore, I shoot 2 stars. In addition, on the internet there are reviews about this store-before were only good reviews, but now buyers write that the seller sends all the parcels without protection, and the goods are delivered delivered delivered So I will not buy in this store again! I 'd better buy the goods in another store where the order is well packed and I'll be sure the goods will be delivered whole!
Según lo descrito
Ok
Ok
Большое спасибо, это моё третье реле с Пультом, 1) поливает по проограмме две теплицы с огурцами и помидорами + создаёт дождь на участке, и четвертая функция пролив компостной кучи каждый день. 2) реле - включает элюминацию перед домом в вечернее время, в большие морозы по утрам подогревает картер автомобиля. 3) реле - будет установлено в системе отопления дома по таймеру + последовательно будут включены датчики температуры. - - - о продукции SONOFF - на данный момент установлено несколько 16 Амперных с датчиками температуры, 63 А с памятью на потребляемый ток. - - какое то количество SonoFF лежат про запас, для будущих решений.
Llego rápido a Madrid, 12 días. Bien protegido con embalaje de mucha calidad, incluye fijación para carril din, destornillador e instrucciones en español. Falta probarlo.
Producto se ajusta a la descripción funciona perfectamente y se integra de raíl DIN diálogo bien con ewelink... La nueva versión ya no necesita ser abierto para el ajuste es superior
Muy satisfecho
Artículo de muy buena calidad, recomendamos encarecidamente esta tienda, prosperidad para el vendedor
Muy buena calidad. ¿Sonoff hace productos a precios justos?
All correct, as indicated on website
Good devices. Thank you store.
Until I checked the performance, but the device is very convenient, I buy not the first time. This time, like a watering controller.
Produto conforme o descrito, ainda não testei, sempre compro produtos da sonnof, espero que esteja tudo ok, se possível deixo outro comentário com o complemento de como esta funcionando. Obrigado
Delivery two months. The relay works clearly. The only thing that the buttons on the remote do not work well. Otherwise good.
Excellent product, very good packaging and fast delivery, even during the difficult time! Srongly recommend